We could all use some extra time. If your new item is not 100% to your satisfaction, you have 30 days from date of purchase to return it.* All special orders are eligible for store credit only. Orders paid for with store credit are not eligible for our 110% store credit return policy. For international returns, please be aware that any return shipping duties/taxes charged to kutelo.com will be deducted from the refunded amount. †We are unable to accept any international returns from South Africa.
We hope you understand that a new watch can only be returned if it has never been worn or used. It is impossible to wear a watch, even for a short time and not get it blemished in some way. Resized or modified watches with links removed will not be eligible for returns.
*Unfortunately we are unable to accept returns for any watches we no longer carry on our site.
SIMPLE & EASY RETURN INSTRUCTIONS
Ensure the watch has not been worn or sized. All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc).
A) Please sign-in to your account on kutelo.com. Click on the Completed Orders link on the left hand side under My Account. Find the order containing the items you’d like to return. Click Return Item(s). Select the QTY to return, the Return Reason, and the Return Action requested. If needed, feel to add any notes in the Comments section. Lastly, click Submit Return Request.
Note: If you checked out as a guest, please create an account with the email used for your order and your order history will automatically be entered into your account.
Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including spare links, protective plastic on watches, etc). All returns must be shipped to us in a crush resistant box with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We recommend using standard postal service with trackable delivery confirmation. We encourage you to insure the return shipment to protect yourself against breakage or lost shipments. If returning an international order, please do not ship Fedex or UPS as they could charge kutelo.com duties/taxes on the return. These charges would then be deducted from the value of the refund.
**Please allow up to 7 business days after kutelo.com receives your return for your refund/store credit to be issued. Returns are processed in the order they are received. Please ensure that you submit a return request and receive approval before you return your product**
Shipping charges for any non-defective returns are the responsibility of the customer. Original shipping and insurance charges are non-refundable.
Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. You can cancel an order at no charge if we are notified within 15 minutes. Please call us at 925-820-4300 between 8am-4pm Pacific Standard Time for immediate assistance. A $10 restocking fee will be assessed if we are notified after the 15 minute window, but before the order ships. Orders cannot be cancelled after they ship. Special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch.
kutelo.com has a 10 day price guarantee. Should any item you purchase be reduced in price on kutelo.com within 10 days of the purchase, kutelo.com will provide a store credit for the price difference to be used on any future order.